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Covid-19 – Customer Safety and Advice

We fully understand that even though most restrictions have been lifted, some of you may still be worried or uncertain about whether it is safe to travel or dine; we hope the following will go some way to alleviate your concerns.

Anyone who has visited the hotel previously will know we pride ourselves in offering an immaculate service – please be assured this will not change as we are committed to deliver optimum staff and customer safety.

We would like to reassure you that the health and wellbeing of our staff and guests are always our top priority, and whilst our normal daily cleaning routines continue to be robust and thorough, heightened cleanliness will always be observed with extra vigilance sanitising all surfaces the public come into contact with, in particular door handles, push plates, table surfaces and card terminals; and in guest bedrooms, TV remotes, telephone keypads, light switches and other high contact surfaces.

We continue to encourage all staff and guests to wash their hands thoroughly and often, especially after visiting or using the toilet and hand sanitizing stations are available to use throughout staff and public areas.

Although the wearing of face masks is no longer necessary we understand some may still wish to wear a one and are happy for you to do so.

We plan to continue to keep you all safe and healthy by undertaking the following:

  • Sanitizing stations in both public and staff areas.
  • Encouraging staff and guests to wash hands thoroughly and often, making sure these facilities are readily available and frequently serviced.
  • Heightened cleaning and sanitising of all public and staff areas to be carried out on a regular basis.
  • Ensuring all staff have access to PPE should they need or wish to use it.
  • Protective screens are present in high guest/staff contact areas.
  • Practising social distancing by reducing contact between staff and guests as much as is possible or practical.
  • Hotel bedrooms will be thoroughly cleaned and sanitized following guest departures, paying special attention to high contact areas such as TV remotes, light switches, door handles and other high contact areas. All linen is laundered at high temperatures as recommended and according to government guidelines.
  • All soft furnishings throughout the hotel are regularly treated with Shield, an anti-microbial spray.
  • Restaurant tables are generously spaced and guests will be asked not to refrain from standing at the bar as we will continue to operate by table service only, with the exception of breakfast where this is a mixture of buffet and table service.
  • Restaurant and lounge tables will be thoroughly sanitized after each use.
  • Secure online payment or payment by credit/debit card will be encouraged.

Whilst Covid restrictions stay relaxed, we sincerely hope everyone using the hotel facilities, staff and guests alike, will continue to act sensibly and responsibly so that life can continue as normally as possible. We also simply request if you are not feeling well or are displaying symptoms of Coronavirus, kindly postpone your visit; we will be more than happy to rearrange your travel dates or cancel/re-arrange your table reservation for when you are fully recovered.


Stay safe, stay healthy.

Caroline Hughes

Melbreak Enterprises Limited